Where do you ship currently?
We're proud to offer global shipping. If there is any product we are unable to send for any delivery reason, you will be given a complete refund.
Will my order be shipped in multiple parcels?If you place a large order, it may be fulfilled in multiple shipments.
How long will my order take to deliver?
Typically your order should take between 10 to 35 business days to arrive at your doorstep.
For some countries in or around Asia and Europe, shipping may be as long as 30-50 days. We will keep you up to date as shipping technology improves and delivery speed increases.
What is a Brand Rep?
Brand representatives are people who have a social media presence and voluntarily help promote CuteFTW products. For sharing a certain number of times to social media, they get free stuff every month! Click here to learn more
What do I have to do to be a Brand Rep?
Post 8x times about a product and/or our website on your Instagram each month.
Will I have to pay any customs fees?
We are confident that there will be no customs fees. However we are not responsible for customs fees or import duties. If any such costs are required, it is the buyers responsibility to pay the balance.
What are my payment options?
We accept payments by Paypal, Visa, MasterCard and American Express.
What are my delivery options?
We currently only offer one standard shipping option, which is free.
How secure is your site?
CuteFTW processes payments using the Stripe payment gateway. Stripe is certified to PCI Service Provider Level 1, the most stringent level of certification. We take security very seriously, all payments are verified by Stripe to prevent fraud.
Can I amend my order?
Contact us as soon as possible if you wish to amend your order. We ship items out usually within 1 working day, so cannot guarantee any changes will be made. It is your responsibility to ensure you check out with the correct items and shipping info.
Where is my order?
You will receive an email with tracking information once your order is dispatched.
How do I track my parcel?
You can track your parcel via the email we sent you. We also have a link to our Order Tracking page on our Home Page.
When will I receive my parcel?
Once your order is trackable, it will take between 10 to 35 business days to be delivered. Depending on different country’s custom restrictions, this may take longer (we wish this wasn't the case).
Can I return or exchange an item?
Absolutely. We offer a 30 day refund time from the date you receive your parcel. Read our Refund Policy page for more info. If you are unhappy with your order, we encourage you to email us directly on our website, so we may resolve your issue with the product.
What if I received a faulty item?
If you discover a fault, please contact us immediately (within 7 days of receiving your parcel) via ‘Contact Us’ on our website.